<h3 id="isPasted">1) Validity Period:</h3>You have up to 21 calendar days to submit the Returns Policy Form for your product order, from the date you received it, based on our tracking records.For example:Purchase Date: 1 January 2023Order Delivered Date: 4 January 2023Return Policy End Date: 25 January 2023<h3 id> </h3><h3 id="2-conditions-to-be-eligible-for-return">2) Conditions to be eligible for return:</h3>- Original Packaging must be kept intact within the 21 Days to be re-used for the repackaging.- Product(s) must be dismantled and placed back into the Original Packaging.- Product(s) must be intact and in excellent condition.- There must be no missing parts.- Original Packaging must be taped shut to be handed over to the arranged Courier for collection.- Order must be a direct purchase from Ergotune Australia- We do seek your kind understanding that Ergotune reserves the right to reject any return requests which do not fulfill the terms and conditions stated. <h3 id="3-exceptions--exclusions-from-21-day-return-policy">3) Exceptions / Exclusions from 21 Day Return Policy:</h3>The following are excluded from this policy (non-returnable &amp; non-refundable):- Shipping fees paid in the original order- Gift Cards- Redemptions from external promotions. e.g. Credit Card Gift Redemption- Purchases from external sites and all other 3rd party sites, are not eligible for this policy e.g. Marketplaces such as Amazon.- All accessories including free gifts*ErgoTune reserves the right to discretion when determining return exclusions. <h3 id="4-damage-fees--deductible-fees">4) Damage fees &amp; Deductible fees:</h3>- Up to 30% of purchase value or product value- Determined after inspection of the condition of returned goods, overall packaging condition, and any other parts relating to the product(s).- Any applicable damage fee will be deducted from the to-be refunded order value.- Any applicable damage fee will be clarified in the email for the refund update by our relevant operations team.- Do note that return requests without dismantling of the product is applicable.- Do note that any damages found on the products are liable to up to 30% of product value. <h3 id="isPasted">5) Return Shipping Cost</h3>- You are responsible for any shipping charges to return a product to us- Return Shipping Cost estimates are as follows:&#xA0;- NSW, VIC, QLD, ACT : $89.00- SA, NT, WA: $139.00- TAS: $209*The above shipping cost are estimates. Actual cost may deviate from these estimates and will be charged fully to you.&#xA0;**Return Shipping Cost updated as of 10th May 2024. <h3 id="isPasted">6) Statutory right of return&#xA0;</h3>The benefits given to you in our Return Policy are in addition to other rights and remedies you have under law to return our products.&#xA0;Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Returns Policy: Full Terms and Conditions

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